Switch

Switch is a core workflow component that directs incoming data to different processing paths according to defined conditions. Rather than acting as a standalone business application, it provides routing logic within an automation. Businesses can use it to separate requests by category, account status, or approval requirements while keeping related operations within a shared, understandable process.

X Mind Solutions incorporates Switch into automation and AI agent workflows through the official connector. Structured agent outputs, extracted fields, and classification results become inputs to explicit routing rules. A request can then move to a specialist queue, trigger a request for missing information, or wait for human approval. A separate fallback path handles outputs that do not match the configured conditions.

Authorization is addressed at the workflow environment and connected system level, rather than assuming a separate Switch account. X Mind Solutions defines field mappings and expected data types, then designs logging to support inspection of routing outcomes. Access restrictions, limited transfer of sensitive information, and controls for unexpected outputs are selected according to the process and the capabilities of the surrounding systems.