Integrations · MessagingWhatsApp
AI access in the channel your teams already use — no new application to learn.
Overview
The WhatsApp integration brings the enterprise AI assistant into the everyday channel of field teams and customers.
Answers follow the same authorisation rules: the channel changes, the access policy does not.
How it works
- Connection and scope: a system account is created and the readable fields and permission scope are defined.
- Data mapping: the relevant record types are registered as tools for the AI layer.
- Usage: teams ask questions in natural language within their own permissions and get answers with source references.
Benefits
- Shortens the report request chain
- Provides access without copying data
- Deploys without replacing the existing system
Features
- Message-based assistant access
- Permission-checked answers
- Outbound notifications
Use cases
- Field teams checking stock and orders
- Answering frequent customer questions
- Notification and reminder flows
Data security is not a feature — it is a deployment decision.
In every project, access rights, data boundaries and logging are defined from the very beginning.
- With on-premise deployment data never leaves the corporate network
- Role-based authorisation: users only see data they are entitled to
- KVKK-compliant data processing approach
- Per-request logging and traceability
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