The voice assistant that takes the initial claim report, reads the details back and leaves the decision to authorized staff
For customer service and claims teams: general information and initial intake go to the assistant; anything involving coverage, payments or advice stays with authorized staff.
Common problems on the phone line
Missing details at first notice
Initial details taken over the phone are recorded inconsistently, and the team has to call the same customer back.
Sensitive data, strict rules
Customer data must not leave the organization, which makes solutions that rely on external services harder to use.
General questions keep specialists busy
General questions about products and policies take the authorized representative's time away from sensitive work.
How it works in this sector
Every call follows the same four steps; the assistant acts only with defined permissions.
- 01 / 04
Greets
Greets the customer and listens to the claim or information request.
- 02 / 04
Understands and verifies
Confirms details such as the plate number, date and place by reading them back.
- 03 / 04
Takes action
Creates the initial record within the permitted flow.
- 04 / 04
Confirms or hands off
Hands coverage and payment matters to an authorized representative.
What the assistant takes on
Handles general information and initial intake, routing sensitive actions to authorised staff.
- General product and policy information
- Initial claim intake
- Authorised representative handoff
- Details read back for confirmation
- Call summary written to the record
Example call
A fictional scenario: what the caller says, what the assistant understands and how it replies.
- Caller
- “I would like to report a claim for my car insurance.”
- Detected request
- Initial claim request · Car insurance
- Assistant response
- I can collect permitted initial information and route you to the claims team. Authorised staff decide coverage.
No financial advice, payment approval or insurance coverage decision is provided.
Illustrative example · Not live system data
Related integrations
The assistant connects to your systems only with defined permissions; your PBX setup is reviewed during discovery.
Local STT · LLM · TTS
Speech is processed on your own server
CRM
API access only with defined permissions
Operator handoff
Calls that need a person, plus fallback routing
Call summary to the CRM
The call summary is written to the relevant record
Runs on your own server
- Your data stays in-house.
- A single GPU server is enough.
- Several calls at the same time, on the same system.
The architecture supports your compliance processes with restricted API access, configurable retention and operator fallback. Compliance depends on the deployment configuration, data processing practices and your organizational procedures.
The path of a call
- 01Phone lineNetgsm 0850 · SIP Trunk
- 02PBXAsterisk
- 03Your serverSTT → LLM → TTS
- 04Your systemsCRM
Frequently asked questions
- Does it decide on coverage or payments?
- No. No financial advice, payment approval or insurance coverage decision is provided; authorized staff make these decisions.
- Where is customer data processed?
- Speech-to-text, response generation and speech synthesis run on your own server; the assistant connects to your systems only with defined permissions.
- What if the agent can't resolve a request?
- Calls that need a person are transferred to an operator, with fallback routing in place.
Request a demo
Your sector is preselected in the form. Briefly describe your call scenario, and we will schedule an online meeting at a time that suits you.
Let's plan your phone line together
In a discovery call we go through your call flows and the systems to connect.
* Footnote: Latency values were measured on real call recordings (from the moment the caller stops speaking until the first sound arrives, server side). Internet latency adds 0.05–0.3 s. Word error rate was measured on the public FLEURS-tr dataset (200 sentences, 8 kHz telephone audio). Language support is at model level. Live validation was done in Turkish; in other languages, voice and recognition quality may vary by language.