The voice assistant that logs fault reports with their location and routes applications to the right team
For municipal, energy and telecom contact centers: fault and application calls are classified; emergencies go to the designated team.
Common problems on the phone line
Call spikes during outages
Many people call about the same fault at once; the line jams and other requests wait.
Calls reach the wrong team
Callers often do not know which team to call; details get lost as the call is passed from team to team.
Location details go missing
When the neighborhood and street are taken down incompletely over the phone, the field team has to ask again.
How it works in this sector
Every call follows the same four steps; the assistant acts only with defined permissions.
- 01 / 04
Greets
Greets the caller and listens to the fault or application.
- 02 / 04
Understands and verifies
Confirms the neighborhood, street and contact details by reading them back.
- 03 / 04
Takes action
Submits the report to the authorized system and shares the reference number once the system returns it.
- 04 / 04
Confirms or hands off
Transfers emergencies to the designated team.
What the assistant takes on
Classifies municipality, energy and telecom calls and routes them to the right team.
- Service and application information
- Fault and request intake
- Application status enquiries
- Location read back for confirmation
- Request passed to the right service team
Example call
A fictional scenario: what the caller says, what the assistant understands and how it replies.
- Caller
- “The street lighting is not working. Can you report it?”
- Detected request
- Fault report · Street lighting · Location required
- Assistant response
- I can collect the location and necessary contact details and submit a report. A reference is shared when returned by the system.
Resolution times depend on the institution; emergencies go to the designated team.
Illustrative example · Not live system data
Related integrations
The assistant connects to your systems only with defined permissions; your PBX setup is reviewed during discovery.
Netgsm 0850 / SIP Trunk
Carrier line (SIP Trunk)
CRM · ERP
API access only with defined permissions
Operator handoff
Calls that need a person, plus fallback routing
Call summary to the CRM
The call summary is written to the relevant record
Runs on your own server
- Your data stays in-house.
- A single GPU server is enough.
- Several calls at the same time, on the same system.
The architecture supports your compliance processes with restricted API access, configurable retention and operator fallback. Compliance depends on the deployment configuration, data processing practices and your organizational procedures.
The path of a call
- 01Phone lineNetgsm 0850 · SIP Trunk
- 02PBXAsterisk
- 03Your serverSTT → LLM → TTS
- 04Your systemsCRM · ERP
Frequently asked questions
- How are emergencies handled?
- Emergency calls are transferred to the team your organization designates. Resolution times depend on the institution's processes.
- How does it give a reference number?
- The assistant submits the report to the authorized system; the reference number is shared with the caller once the system returns it.
- Does voice data leave the organization?
- No. Speech-to-text, response generation and speech synthesis run on your own server; your data stays in-house. Calls arrive through your telephone carrier and PBX.
- What if the agent can't resolve a request?
- Calls that need a person are transferred to an operator, with fallback routing in place.
Request a demo
Your sector is preselected in the form. Briefly describe your call scenario, and we will schedule an online meeting at a time that suits you.
Let's plan your phone line together
In a discovery call we go through your call flows and the systems to connect.
* Footnote: Latency values were measured on real call recordings (from the moment the caller stops speaking until the first sound arrives, server side). Internet latency adds 0.05–0.3 s. Word error rate was measured on the public FLEURS-tr dataset (200 sentences, 8 kHz telephone audio). Language support is at model level. Live validation was done in Turkish; in other languages, voice and recognition quality may vary by language.